Privacy Policy

At Your Doorstep Medical and Concierge Care

Effective Date: January 1, 2025 | Last Updated: April 1, 2026

1. Who We Are

At Your Doorstep Medical and Concierge Care ("we," "our," or "us") is a concierge medical practice providing primary care, pediatric services, hormone optimization, weight management, wellness services, and related healthcare offerings in Phoenix, Arizona. We are committed to protecting your privacy and handling your personal information with integrity and transparency.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Full name
Email address
Phone number (including mobile number for SMS communications)
Mailing address
Date of birth

Health Information

Medical history
Lab results
Treatment plans
Other Protected Health Information (PHI) required for care

Communication & Opt-In Data

SMS opt-in consent and preferences
Email communications
Appointment scheduling data

3. How We Use Your Information

We use your information to:

Provide medical services and care coordination
Schedule, confirm, and send reminders for appointments
Communicate regarding care plans and follow-up instructions
Send wellness updates or promotional offers (only if you have opted in)
Process payments
Comply with legal, regulatory, and HIPAA obligations

We use only the minimum necessary information required to deliver care.

4. SMS Communications & A2P Disclosure

By providing your mobile phone number and opting in to our SMS program, you consent to receive text messages from At Your Doorstep Medical and Concierge Care. These messages may include:

Appointment reminders
Follow-up care instructions
Billing notifications
Program and wellness updates
Promotional offers (if applicable)

Message frequency may vary.

Message and data rates may apply.

To opt out at any time, reply STOP. To get assistance, reply HELP. After opting out, you will receive no further SMS messages unless you opt in again.

Your consent to receive SMS messages is not a condition of receiving medical services.

5. How We Share Your Information

We do not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We may share your information only in the following limited circumstances:

With healthcare providers involved in your care
With payment processors to facilitate billing
With electronic medical record systems and clinical software vendors
With SMS/communication platform providers (solely to deliver messages you consented to receive)
As required by law or regulatory authorities
With your written authorization

6. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with applicable federal privacy and security standards.

For detailed information about how your medical information is used and disclosed, please request our Notice of Privacy Practices.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure.

8. Third-Party Service Providers

We work with third-party service providers — including payment processors, electronic medical record systems, and SMS communication platforms — to support our operations. These providers are contractually obligated to safeguard your information and may not use it for any purpose other than providing services on our behalf.

9. Your Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete data
Withdraw SMS consent at any time by replying STOP
Request information about how your data is used
Request deletion of your personal information (subject to legal and regulatory retention requirements)

To exercise any of these rights, please contact us using the information below.

10. Cookies

Our website may use cookies to analyze traffic and improve your experience. By using our website, you consent to our use of cookies. You may disable cookies in your browser settings, though some features of the site may not function properly.

11. Contact Information

At Your Doorstep Medical and Concierge Care

#1098 2501 W. Happy Valley Rd, Suite 4

Phoenix, AZ 85085

Phone: (602) 489-4958

Email: info@atyourdoorstepmedical.com

Website: https://atyourdoorstepmedical.com/

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services after any update constitutes your acceptance of the revised policy.